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5 Top Voip Features For Your Business

When it comes to setting up a VoIP phone system for your business, you will want to make sure you opt-in for some of the top VoIP features. Your VoIP phone system can be useful if you have the right features in place.

1. Central System management

With a VoIP system, you want to have localized central management. With this feature, you will be able to manage the system on your own without having to have a technician come in every time you want to add or remove an extension. With this option, you can add and remove extensions, configure your phone easily, and customize your features, all without having to have someone come and set-up anything for you. This way, management is straightforward.

2. Mobile App 

One of the best features of a VoIP system is that you can connect to an individual line using a mobile app. This allows one to use their VoIP phone line on their personal smartphone while keeping business and personal calls on separate lines. You should be able to access the full array of VoIP features from your smartphone or tablet, allowing for remote access to the business phone system even when you are out of the office or working from home.

3. Auto Attendant

It can be nice to have an auto-attendant. This feature is basically a recorded voice that will use voice commands or touch-tone responses to figure out who the caller needs to talk to and make sure the caller's phone call is directed to the correct department. They can help ensure all your phone calls are answered and that the caller is sent to the right person.

4. Voicemail Transcription

Having to listen to your voicemail can be time-consuming, which is why having voicemail transcription is quite nice. With voicemail transcription, all voicemails will automatically be translated into text. This feature isn't perfect, but it usually creates pretty good transcripts that allow you to scan through your calls quickly. You will only have to listen to the messages that don't translate correctly.

5. Detailed Call Records

As a business, it can be helpful to get detailed call records. You can use these records to figure out where your calls are coming from, what department or line they are being directed to, how long people are waiting on hold, and how long calls are taking. This will help you make informed decisions on how to manage your calls.

As you set up your VoIP system, make sure your system has at least the five features above. For more information, contact a phone provider about any additional features you can use with a VoIP system.